You may be required to pay additional taxes, customs duties, or other fees depending on your location. These charges are determined by local customs authorities and are not included in the shipping fee.

We DO NOT ship to APO/FPO addresses.

How soon can I get my package(s)?

Orders are typically processed within 30 business days.

Can I Change My Delivery Address?

For customers in the US, you can update your delivery address if the new address is in the same state. However, some states allow local governments to impose additional general or selective sales taxes. If your local government does this, meaning that the new address you want to change to is in a city where the tax rate is different from your original address, we may not be able to change the address on your order.

Currently, it is not possible to update an address from one country to another. If you need to ship your order to a different country, please contact our team for assistance in canceling the original order and placing a new one. We will be happy to help you.cs@feipugroup.com.

For orders that have already been shipped:

Please contact the courier. To find the courier on your order, please check the order confirmation email you received after making your purchase.

Your carrier and tracking number can be found below your order number in the body of the email. Clicking on the tracking number will take you directly to the carrier’s website. We also provide direct links to each of our carrier websites below.

Where Does Feipu VitaMirror Ship From?

All other orders are shipped from Hong Kong.

We reserve the right to decide where to ship the from, and we may change the place(s) from time to time.

What Should I Do If My Package Shows Delivered But Has Not Been Received?

Packages may be delivered to your front door or signed for by your neighbors. We suggest checking with your neighbors first. Alternatively, you can check with the courier company using your tracking number. If possible, please check and provide us with any supporting photo or other documents you may have, as this may help us solve the issue.

If you have any questions, please feel free to contact us at: cs@feipugroup.com.